WORLD DEVELOPMENT GROUP
INCORPORATED

Quality Management in Health Care

Comprehensive quality improvement manual

Foreword by Dr. Stephen Leeder,Sydney, NSW, Australia
Foreword by Dr. John W. Williamson, Salt Lake City, Utah, USA
Foreword by Mr. Angus Maciver, Sydney, NSW, Australia

Preface
Acknowledgements
About the authors
Overview of contents
List of figures
List of tables
List of abbreviations
Glossary

The eighteen Cs of quality management

Executive summary

Part I: Background and context of quality management in Australia

Chapter 1. Introduction to and purpose of part I
Chapter 2. The history of quality management in Australia
Chapter 3. Hospitals — a changed and changing environment
Chapter 4 Professional/Hospital Legal Liability
Chapter 5 Why we need quality management
Part II: Concepts in quality management
Chapter 1. Introduction to and purpose of part II
Chapter 2 Total quality management
Chapter 3 The health system
Appendix A: Measures of diagnostic interventions' effectiveness
Appendix B: Measuring interventions' cost-effectiveness
Chapter 4 Health as a production function
Chapter 5. Quality and its measurement
Chapter 6. Quality management, assurance, and improvement
Chapter 7. Practice policies and criteria
Chapter 8. Structured quality improvement
Chapter 9 Management of quality management

 
Part III: Building an effective quality management program
Chapter 1 Introduction to and purpose of part III
Chapter 2. Governing body, management and hospital by-laws
Chapter 3. The quality management committee and an effective committee system
Appendix A: Model terms of reference for quality management committees
Chapter 4. The quality management department
Appendix A: Model job description and qualifications for a quality manager
Chapter 5. Medical Records
Chapter 6. Getting Started
Part IV: Quality management methodologies
Chapter 1. Introduction to and purpose of part IV
Chapter 2. Credentialing and appointment of medical staff
Appendix A: Model terms of reference for credentials' committees
Appendix B: Domains for credentialing
Appendix C: Model terms of reference for medical appointments advisory committees
Chapter 3 Patient satisfaction surveys
Chapter 4. Structured quality review
Part V: Risk management
Chapter 1. Introduction to and purpose of part V
Chapter 2. Professional liability
Chapter 3 Occupational health and safety
Part VI: Quality management and the law
Chapter 1. Introduction to and purpose of part VI
Chapter 2. Liability of hospitals and medical practitioners
Chapter 3 Natural justice
Chapter 4. Defamation
Part VII: Quality management resources
Chapter 1 Introduction to and purpose of part VII
Chapter 2. Quality management periodicals
Index to authors and subjects