WORLD DEVELOPMENT GROUP
INCORPORATED

Quality Management in Health Care

Part II - Concepts in QM - useful and usable worldwide

Chapter 1: Introduction to and purpose of part II
211 Purpose of this part
212 Contents of this part
213 Purpose of this chapter
214 Purpose and nature of quality management
215 Quality management in hospitals
216 Quality management system
217 The quest for quality
218 Origins of quality management
219 Forces driving toward health care quality management
Chapter 2: Total Quality Management
221 Purpose of this chapter
222 Key concepts
223 Industrial analogies: total quality management
224 Quality management framework
225 Management, leadership, and vision
226 TQM/CQI specifications: The Baldrige Award
227 Some TQM/CQI tools and techniques
228 Total quality management
229 QM/CQI in hospitals: What would it take?
Chapter 3: The Health System
231 Purpose of this chapter
232 Key concepts
233 Industrial analogies
234 The health system is a conceptual system
235 Quality by the level
236 Health care's impact on health
237 Health research and development
238 Effectiveness
239 Cost-Effectiveness
Appendix A: Measures of diagnostic interventions' effectiveness
Appendix B: Measuring interventions' cost-effectiveness
Chapter 4: Health as a Production Function
241 Purpose of this chapter
242 Key concepts
243 Industrial analogies
244 Production systems: processes and outcomes
245 Models of reality: causality, production, and interactions
246 The production of health
247 Health production in practice
248 Health production systems
249 Reducing variation to improve quality
Chapter 5: Quality and its measurement
251 Purpose of this chapter
252 Key concepts
253 Industrial analogies
254 Health care quality
255 Production quality — provider performance
256 Measuring technical quality
257 Outcome risk adjustment
258 Outcome/process assessment
259 Quality of care assessment
Chapter 6: Quality management, assurance, and improvement
261 Purpose of this chapter
262 Key concepts
263 Industrial analogies
264 Quality management is a production-level tool
265 Quality management system
266 Quality control
267 Quality assurance, quality improvement, and CQI
268 Utilization review
269 Utilization management in the United States
Chapter 7: Practice policies and criteria
271 Purpose of this chapter
272 Key concepts
273 Industrial analogies
274 Practice specifications: from guidelines to policies
275 Need for practice policies
276 Practice policies
277 Formulating practice policies
278 Practice criteria
279 Decision support technology
Chapter 8: Structured quality improvement
281 Purpose of this chapter
282 Key Concepts
283 Industrial analogies
284 Quality improvement strategies
285 Structured problem identification: systematic surveillance
286 Incident reports, patient complaints and compliments
287 Identifying quality problems' apparent and root causes
288 Structured problem resolution
289 Group problem solving
Chapter 9: Management of quality management
291 Purpose of this chapter
292 Key concepts
293 Industrial analogies
294 Quality as a management function
295 Quality management in hospitals
296 Planning quality management
297 Evaluating quality management
298 Evaluating the quality management department
299 Cost and value of quality and its management